FAQ

Miso Pets - Frequently Asked Questions (FAQ)

1. What is your return and exchange policy?

All sales are final at Miso Pets. We do not accept returns or exchanges for any reason. Please review your order carefully before completing your purchase.

2. Can I cancel my order?

Yes, you can cancel your order as long as it has not yet been processed or shipped. Once the order is shipped, cancellation is no longer possible. Please contact us as soon as possible at miisopets@gmail.com to request a cancellation.

3. Why are sales final?

Due to the nature of our products and to maintain hygiene and quality standards, we cannot accept returns or exchanges. Our final sale policy helps us ensure that all items are in top condition when shipped to our customers.

4. What if I accidentally ordered the wrong item or change my mind?

Since all sales are final, we recommend double-checking your order before completing the purchase. If you’ve made a mistake, contact us immediately, and we’ll help with cancellation as long as the order hasn’t been processed or shipped.

5. What should I do if my order is damaged or defective?

If you receive a damaged or defective item, please contact our customer service team at miisopets@gmail.com within 7 days of receiving your order. We will work with you to resolve the issue, which may include offering a replacement.

6. How can I track my order?

Once your order is shipped, you’ll receive an email with tracking information. You can use this to track your order directly via the carrier’s website.

7. Can I modify my order after placing it?

Unfortunately, once an order is placed, it cannot be modified. If you need to make changes, please reach out to us right away to see if cancellation is possible.

8. How can I contact customer service?

If you have any questions or need assistance, please contact our customer service team via email at miisopets@gmail.com. We’re available Monday through Friday from 8:00am- 5:00pm